Privacy Policy

Overview

This Privacy Policy explains how Novara Thai Spa ("Novara", "we", "us") handles information shared with us when you contact us by phone, WhatsApp, or visit us in person on Sheikh Zayed Road, Dubai. This website does not use contact forms or accounts — it is intentionally a static, informational site.

Information We Collect

When you call or message us to book an appointment, we may collect your name, phone number, and details of your preferred treatment, purely to schedule and deliver your booking. We do not collect payment information through this website, and no personal data is submitted through this site itself.

How We Use Information

Information shared with us by phone or WhatsApp is used solely to manage your appointment, communicate booking confirmations or changes, and provide the treatment you've requested. We do not sell or share your personal information with third parties for marketing purposes.

Website Analytics & Advertising

This website uses Google Tag Manager to load Google Analytics and Google Ads conversion tracking. These tools record aggregated site usage (such as pages visited and taps on call, WhatsApp or directions buttons) to help us improve the site and measure our advertising. This data is not used to identify you personally. You can control cookies through your browser settings.

Embedded Maps

Our location pages embed Google Maps. When a map loads, Google may set cookies and receive your IP address in accordance with Google's privacy policy.

Data Retention

Booking-related information shared by phone or WhatsApp is retained only as long as necessary to manage your visit and any follow-up communication, and is not retained indefinitely.

Your Rights

You may contact us at any time by phone or WhatsApp to ask what information we hold about you or to request that it be deleted.

Contact Us

If you have questions about this Privacy Policy, please call or WhatsApp us using the details on our Contact page.